This error occurs because you are trying to complete a course of treatment which has already been completed. You should find the original completion form and amend it, submitting it with the replacement form indicator.
Common Error Codes:
| 896 | FP17O completion/abandoned/discontinued claim where previous claim is Ortho completion |
If the problem still persists contact the Pearl Dental Software support desk~ 0116 275 9995 (Monday - Friday, 08:00 to 17:30)