FP17 - Unknown

An unknown or unusual response which Pearl has not been able to categorise. Please contact the Pearl Dental Software support desk for assistance~ 0116 275 9995 (Monday - Friday, 08:00 to 17:30).

Common Error Codes:

A11	Claim deleted
A11A	Claim 011901 has been deleted. There is a communication in the post.
B11A	Claim already processed on schedule 1409, therefore this apparent duplicate claim has been withdrawn.
B11B	Claim currently awaiting processing therefore this apparent duplicate claim has been withdrawn.
B14	Before retransmitting please AMEND CLAIM AS REFERENCE NOT APPLICABLE WITHOUT APPROPRIATE ENTRY IN TREATMENT FIELD, OR REMOVE REFERENCE.
B15	CLAIM **** RETURNED TO YOU IN ERROR. PLEASE RETRANSMIT. OUR APOLOGIES.
B16	Observations noted, but due to the age of this claim the NHS Dental Services are unable to process it.
B2	It is not possible to process your request to delete this patient's original form and substitute it with this replacement form. The NHS Dental Services is unable to reassign UDAs between performers under the same provider, as units of activity are allocated at provider level. If this request is to transfer claims between different providers, this cannot be carried out without written consent from both providers. Please forward either by fax (01323 433222) or by post a letter of consent signed by both providers, quoting reference B2 Claims Processing. The letter should also contain the performer number of this replacement claim and the performer number of the claim to be removed.
B22	Claim under previous incorrect provider number deleted following your written permission.
B23	Observations noted. We require your Primary Care Trust/Local Health Board to advise the NHS Dental Services in writing that they 'agree to further treatment and free repair/replacement claims under the new provider number without further charge to the patients involved where treatment commenced under the old provider number', quoting both old and new provider numbers. This letter can be sent by post to the NHS Dental Services Eastbourne address or by fax to 01323 433222 marked for the attention of Claims Processing. Please do not retransmit this claim until advised to do so.
B4	This claim has been deleted as requested.
B6E	Claim for further treatment has been disallowed as the spelling of the patient's forename on the initial claim does not match this claim. Please retransmit confirming correct spelling. If the spelling is incorrect on the initial claim please retransmit this claim first and allow time for it to be processed before retransmitting the further treatment claim.
B6J	Claim for further treatment disallowed as there is no trace of a previous claim within two months. If previous claim has not been transmitted please transmit this claim and allow time for this claim to be processed before retransmitting the further treatment claim.
B7	Claim for free repair/replacement not applicable NO PREVIOUS CLAIM-RESEND.
B9	Claim for incomplete treatment noted. Please complete the incomplete treatment indicator and retransmit.
C996	In accordance with your request, the original claim for this patient has been deleted. The recently transmitted corrected claim has been forwarded for processing as a substitution.
C997	In accordance with your request, the claim for this patient has been deleted from schedule *****. The recently transmitted corrected claim has been forwarded for processing as a substitution.
E3	Claim deleted as per our telephone call.
J11	Claim Deleted at your request
J88	An earlier submission has failed the Board's validation. Your resubmission is currently being actioned.
R109	In view of the claim for partial remission would you please enter the partial remission amount in the patient's charge field.
R856	Mandatory data is missing on this claim, please ensure that the patient's charge band or other treatment data such as charge exempt items or orthodontic treatment data are present.
@316	No Aesthetic Component with IOTN of 3