FP17 - Invalid Pin: Difference between revisions
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(Created page with "This error appears because the pin that has been entered is not correct, see below how to change the performers pin in Pearl. 1) Go to Settings > Staff Setup > Edit Staff File:Invalid Pin 1.png 2) Click on the edit icon next to the staff member you would like to change 626x626px 3) If the diary is enabled (tick box at the top right) you can change the performers pin to where it says "PIN" 634x634px 4) Clic...") |
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This error | This error occurs when the pin that has been entered in Pearl is not correct. See [https://nhsbsa-live.powerappsportals.com/knowledgebase/article/KA-01734/en-us this advice article] from the NHSBSA for a guide on retrieving you PIN from compass. | ||
Once you have confirmed the performer's PIN, enter it into pearl by following the instructions below. | |||
1) Go to Settings > Staff Setup > Edit Staff | 1) Go to Settings > Staff Setup > Edit Staff | ||
| Line 14: | Line 16: | ||
4) Click Save | 4) Click Save | ||
[[File:Save Icon .png| | [[File:Save Icon .png|thumb|none]] | ||
=== Common Error Code: === | |||
{| class="wikitable" | {| class="wikitable" | ||
|@013 | |@013 | ||
Revision as of 11:45, 29 September 2022
This error occurs when the pin that has been entered in Pearl is not correct. See this advice article from the NHSBSA for a guide on retrieving you PIN from compass.
Once you have confirmed the performer's PIN, enter it into pearl by following the instructions below.
1) Go to Settings > Staff Setup > Edit Staff
2) Click on the edit icon next to the staff member you would like to change
3) If the diary is enabled (tick box at the top right) you can change the performers pin to where it says "PIN"
4) Click Save
Common Error Code:
| @013 | Invalid Pin – Please contact the NHSBSA helpdesk on 0300 330 1348 |
If this still persists to be a problem contact the Pearl Dental Software support desk~ 0116 275 9995 (Monday - Friday, 08:30 to 17:30)