FP17 - Overlapping Claim: Difference between revisions
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(Created page with "This error is occurring because there is a claim already present, the board will not accept the claim if they think you are trying to claim for the same treatment twice. To resolve this you need to go the patients record and click on FP17 on the right. File:Overlapping Claim.png Search through the claims that are over lapping and send a delete form request for the claim that is wrong. {| class="wikitable" |401 |Claim overlaps or duplicates an existing clai...") |
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The Acceptance/Completion dates on this claim overlap with another claim already registered with the board. | |||
If this was a duplicate form, simply delete the form. If you are attempting to send a new form to replace the previous claim, go the patients record and click FP17 on the right. | |||
[[File:Overlapping Claim.png]] | [[File:Overlapping Claim.png]] | ||
Find the claim you wish to replace and [[send a delete form request]] for that claim. You will have to transmit the deletion BEFORE re-signing the attention form to prevent this error reoccurring. If this problem still persists contact the Pearl Dental Software support desk~ 0116 275 9995 (Monday - Friday, 08:00 to 17:30) | |||
=== Common Error Code: === | |||
{| class="wikitable" | {| class="wikitable" | ||
|401 | |401 | ||
|Claim overlaps or duplicates an existing claim for the same patient with the same contract, provider or performer | |Claim overlaps or duplicates an existing claim for the same patient with the same contract, provider or performer | ||
|} | |} | ||
Latest revision as of 15:29, 30 September 2022
The Acceptance/Completion dates on this claim overlap with another claim already registered with the board.
If this was a duplicate form, simply delete the form. If you are attempting to send a new form to replace the previous claim, go the patients record and click FP17 on the right.
Find the claim you wish to replace and send a delete form request for that claim. You will have to transmit the deletion BEFORE re-signing the attention form to prevent this error reoccurring. If this problem still persists contact the Pearl Dental Software support desk~ 0116 275 9995 (Monday - Friday, 08:00 to 17:30)
Common Error Code:
| 401 | Claim overlaps or duplicates an existing claim for the same patient with the same contract, provider or performer |