FP17 - Invalid Pin
Revision as of 11:45, 29 September 2022 by Stephen Beardsmore (talk | contribs)
This error occurs when the pin that has been entered in Pearl is not correct. See this advice article from the NHSBSA for a guide on retrieving you PIN from compass.
Once you have confirmed the performer's PIN, enter it into pearl by following the instructions below.
1) Go to Settings > Staff Setup > Edit Staff
2) Click on the edit icon next to the staff member you would like to change
3) If the diary is enabled (tick box at the top right) you can change the performers pin to where it says "PIN"
4) Click Save
Common Error Code:
| @013 | Invalid Pin – Please contact the NHSBSA helpdesk on 0300 330 1348 |
If this still persists to be a problem contact the Pearl Dental Software support desk~ 0116 275 9995 (Monday - Friday, 08:30 to 17:30)