FP17 - Overlapping Claim: Difference between revisions

FP17 - Overlapping Claim (view source)

150 bytes added , 10:02, 30 September 2022

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-This error is occurring because there is a claim already present, the board will not accept the claim if they think you are trying to claim for the same treatment twice.
+The Acceptance/Completion dates on this claim overlap with another claim already registered with the board.
-To resolve this you need to go the patients record and click FP17 on the right.
+If this was a duplicate form, simply delete the form. If you are attempting to send a new form to replace the previous claim, go the patients record and click FP17 on the right.
 [[File:Overlapping Claim.png]]
-Search through the claims that are over lapping and [[send a delete form request]] for the claim that is wrong.
+Find the claim you wish to replace and [[send a delete form request]] for that claim. You will have to transmit the deletion BEFORE re-signing the attention form to prevent this error reoccurring. If this problem still persists contact the Pearl Dental Software support desk~ 0116 275 9995 (Monday - Friday, 08:30 to 17:30)
+=== Common Error Code: ===
 {| class="wikitable"
 |401
 |Claim overlaps or duplicates an  existing claim for the same patient with the same contract, provider or  performer
 |}
-If this problem still persists contact the Pearl Dental Software support desk~ 0116 275 9995 (Monday - Friday, 08:30 to 17:30)